Bilingual Patient Access Representative - North Dallas

Elevate ENT Partners; Dallas (TX); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Competitive compensation package

Excellent benefits

Growth and advancement opportunities

Job summary

Elevate ENT Partners in Dallas is seeking a Medical Online Scheduler to streamline appointment scheduling and support patients with our online system. You will handle inquiries by phone and email, assist with check-in and registration, and maintain accurate patient records with a friendly, professional demeanor.

The ideal candidate has strong communication, attention to detail, and experience with EMR and scheduling software, delivering exceptional patient care in a fast-paced clinic environment.

Qualifications

• High school diploma or equivalent.
• One year of related experience.
• Experience using electronic medical records and scheduling software.
• Strong communication and customer service skills.

Responsibilities

• Schedule and confirm patient appointments.
• Collect patient information and update records.
• Assist with patient check-in and registration.
• Respond to patient inquiries via phone and email.
• Provide exceptional customer service to ensure a positive patient experience.

Skills

Communication skills

Attention to detail

EMR experience

Scheduling software

Customer service

Friendly demeanor

Patient care passion

Education

High school diploma or equivalent

Tools

EMR systems

Scheduling software

Job description

We are seeking a tech-savvy and customer-focused Medical Online Scheduler to join our Otolaryngology practice located at our Dallas clinic to help us streamline our appointment scheduling process! As a Medical Online Scheduler, you will be responsible for supporting patients with our online appointment system, answering patient inquiries, and assisting with patient check-in and registration.

Your primary responsibilities will include scheduling and confirming patient appointments, collecting patient information, and ensuring accurate and up-to-date patient records. You will also be responsible for responding to patient inquiries via phone and email and providing exceptional customer service to ensure a positive patient experience.

To be successful in this role, you should have excellent communication skills, strong attention to detail, and experience using electronic medical records and scheduling software. You should also possess a friendly and professional demeanor, as well as a passion for delivering exceptional patient care.

We value our team members and are committed to providing a positive work environment where everyone can thrive. We offer competitive compensation packages, excellent benefits, and opportunities for professional growth and advancement.

Required Education And Experience

• High school graduate or equivalent
• One year of related experience

AAP/EEO Statement

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on qualifications and job-related abilities. We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, ancestry, sexual orientation, marital status, gender identity or any other characteristic protected by law. We will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in undue hardship.

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