Bilingual Patient Access Registrar

Intermountain Healthcare Inc.; United States; On-site; USD 26,000 - 35,000; Full time

Job summary

Intermountain Health is seeking an Enhanced Registrar to deliver friendly, professional service while registering patients across service lines. You will collect and input demographic, financial, and clinical information to support billing, reporting, and regulatory needs, and you may train new staff and cover shifts as needed.

The ideal candidate has strong customer service skills, typing speed, and the ability to work in time-sensitive settings, with proficiency in basic computer systems and

Qualifications

• Three years of customer service experience within the last five years.
• Negotiation or collection experience within the last three years.
• Experience working effectively in time sensitive situations, multi-tasking and making prompt, responsible decisions.
• Demonstrated typing proficiency.
• Experience using basic computer skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Verifies accuracy of EMPI link and identifies and reports possible linking problems and Identity Theft.
• Interacts with patient/representative to gather, verify, and input patient demographic, insurance, and essential admission information accurately into a database ensuring that appropriate billing, reporting and analysis by facility, corporate, state and federal agencies can be performed.
• Registers for multiple service lines within a facility using appropriate patient service types; may register for all service lines within a facility.
• Comprehends and provides explanation of legal documents in accordance to regulatory requirements, which may include: Advance Directives, MSP, Surgical H & P, Consent and Conditions of Admission, HIPAA Notice of Privacy Practices, Important Message from Tricare, Important Message from Medicare, etc.
• Completes financial screening questions to properly identify potential funding sources.
• Uses appropriate tools and facility contracts to hold financial discussions with patients or representatives (e.g., collection of copay/deposit, review of insurance benefits and out of network/non-coverage issues, cost estimation, financial obligation, initiation of payment arrangements, availability of financial assistance, initiation of rescheduling of services).
• Coordinates with physician offices, clinical staff, and patients on out of network issues to ensure patients maximize their insurance benefits.
• Ensures consideration is given to patient-specific conditions when determining whether to reschedule the patient's service at a participating provider.
• Responds to patients questions regarding billing process information and provides way-finding as needed.
• Maintains quality and productivity stats determined reasonable for position.
• May lead and/or train new employees.
• May perform cashiering and hospital reception duties.
• Cross-trains to cover shifts in other departments as needed when departments are short-staffed and on holidays; holiday coverage may include the ED.

Skills

Customer service

Negotiation

Multitasking

Typing

Communication skills

Basic computer skills

Job description

Intermountain Health is seeking an Enhanced Registrar to deliver friendly, professional service while registering patients across service lines. You will collect and input demographic, financial, and clinical information to support billing, reporting, and regulatory needs, and you may train new staff and cover shifts as needed.

The ideal candidate has strong customer service skills, typing speed, and the ability to work in time-sensitive settings, with proficiency in basic computer systems and