Patient Access Floater — Front Desk & Scheduling

Intermountain Health; Northglenn (CO); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Benefits package

Job summary

Intermountain Health is seeking a Patient Access Representative I - Float to support registrations and scheduling across regional locations in Colorado. The role emphasizes accurate data capture, insurance verification, and collecting payments, while maintaining patient privacy and compliance with EMTALA.

Positions are 100% onsite at Saint Joseph Hospital Rheumatology locations in Denver and Northglenn, with floating between sites to staff as needed.

Qualifications

• High School diploma or equivalent is preferred.
• Proficiency with Microsoft Office, internet and email required.
• Experience with Epic preferred.
• Customer service experience, preferably in a healthcare setting, is required.
• Demonstrated ability to work in a fast-paced environment.

Responsibilities

• Greet and assist patients and visitors in a courteous and professional manner.
• Obtain and verify patient demographic, financial, and insurance information.
• Register and schedule patients for appointments, tests, and procedures.
• Collect and process co-pays, deductibles, and balances due at the time of service and complete end-of-day balance process.
• Provide patients with information on financial assistance, payment plans, and charity care.
• Explain and obtain signatures on consent forms, policies, and disclosures.
• Ensure adherence to Federal and state regulations, including EMTALA.
• Coordinate with clinical and administrative staff to ensure smooth patient flow and quality care.
• Document and update patient records in the electronic health system.
• Follow up on pending issues, such as prior authorizations, referrals, and pre-certifications.

Skills

Interpersonal Skills

Customer Service

Insurance Verification

Computer Literacy

Payment Processing

Medical Billing

Problem Solving

Education

High School diploma or equivalent

Microsoft Office proficiency

Epic experience preferred

Job description

Intermountain Health is seeking a Patient Access Representative I - Float to support registrations and scheduling across regional locations in Colorado. The role emphasizes accurate data capture, insurance verification, and collecting payments, while maintaining patient privacy and compliance with EMTALA.

Positions are 100% onsite at Saint Joseph Hospital Rheumatology locations in Denver and Northglenn, with floating between sites to staff as needed.