Bilingual Patient Access Coordinator - Front Desk

The Dimock Center; Boston (MA); On-site; USD 30,000 - 32,000; Full time

Job summary

The Dimock Center is seeking a Patient Access Coordinator to support front desk operations in our Adult Medicine clinic. You will greet patients in English and Spanish, schedule appointments, register patients, verify demographics and insurance, collect co-pays, and manage telephone inquiries with warmth and accuracy.

Working Monday–Friday 8:30am–4:30pm with occasional evenings and Saturdays, you will help maintain patient flow, confirm appointments within 24 hours, and ensure confidentiality

Qualifications

• Greet and assist patients in English and Spanish
• Schedule appointments and manage registrations
• Verify demographics and insurance, collect co-pays

Responsibilities

• Greet and assist patients professionally in English and Spanish; answer and route phone calls courteously.
• Schedule appointments and follow clinic-specific guidelines in ECW or PMG; confirm appointments within 24 hours.
• Pre-register patients, verify demographics and insurance, collect co-pays, and process payments accurately.
• Check in and check out patients; manage patient flow and assign patients for same-day or urgent care services.
• Document cancellations, no-shows, and reschedules; follow up with patients to reschedule appointments.
• Maintain confidentiality of patient information at all times.
• Prepare, review, and track encounter forms; ensure completion of necessary codes and provider signatures.
• Maintain clinic cash funds, post payments, and ensure accurate collection of self-pay fees.
• Assist with clerical tasks, inventory management, and upkeep of the patient waiting area.
• Support onboarding of new Patient Access Coordinators and participate in staff meetings and trainings.

Skills

Bilingual English Spanish

Education

High school diploma or GED

Job description

The Dimock Center is seeking a Patient Access Coordinator to support front desk operations in our Adult Medicine clinic. You will greet patients in English and Spanish, schedule appointments, register patients, verify demographics and insurance, collect co-pays, and manage telephone inquiries with warmth and accuracy.

Working Monday–Friday 8:30am–4:30pm with occasional evenings and Saturdays, you will help maintain patient flow, confirm appointments within 24 hours, and ensure confidentiality