Bilingual Patient Access & Front Desk Navigator

New Community Clinic Inc Ltd; Green Bay (WI); On-site; USD 32,000 - 45,000; Full time

Job summary

New Community Clinic Inc Ltd is hiring a Medical Patient Access Specialist to be the welcoming face of the practice. The role requires empathetic communication in English and Spanish to help diverse patients access care and services.

The specialist will perform patient intake, input data into electronic records, verify financial eligibility, collect fees, and schedule appointments while maintaining HIPAA compliance and professional conduct.

Qualifications

• Experience in an administrative customer service role.
• Fluency in Spanish is required.
• Strong communication in English and Spanish.

Responsibilities

• Greet patients and visitors entering the clinic.
• Input patient data and update records.
• Explain clinic policies and assist with forms.
• Schedule appointments and manage calls/messages.
• Ensure HIPAA compliance and secure patient information.
• Arrange interpreter services and transportation as needed.

Skills

Customer service

Computer literacy

Bilingual EN/ES

Education

High school diploma

Tools

Clinic software

Job description

New Community Clinic Inc Ltd is hiring a Medical Patient Access Specialist to be the welcoming face of the practice. The role requires empathetic communication in English and Spanish to help diverse patients access care and services.

The specialist will perform patient intake, input data into electronic records, verify financial eligibility, collect fees, and schedule appointments while maintaining HIPAA compliance and professional conduct.