Bilingual Front Desk & Patient Access Coordinator

Mass Advocates Standing Strong (MASS); Boston (MA); On-site; USD 30,000 - 32,000; Full time

Job summary

The Dimock Center seeks a Patient Access Coordinator to support smooth clinic operations, patient flow, and front desk functions in a bilingual English/Spanish environment. You will handle scheduling, registration, referrals, and phone management with a patient-centered approach.

Ideal candidates have 2-3 years in ambulatory healthcare, high school diploma, and strong communication skills. This on-site role offers a collaborative team and opportunities for training within the Practice Manager's

Qualifications

• Bilingual English/Spanish required.
• Front desk experience in ambulatory/clinical settings preferred.
• Knowledge of patient intake, scheduling, and billing processes helpful.

Responsibilities

• Greet and assist patients in English and Spanish; handle phone calls.
• Schedule and confirm appointments; pre-register patients.
• Verify demographics and insurance; collect co-pays and process payments.
• Check in/out and manage patient flow; document cancellations and reschedules.
• Maintain confidentiality and accurate billing records.

Skills

Bilingual English/Spanish

Customer service

Appointment scheduling

Pre-registration

Insurance verification

Cash handling

Education

High school diploma or GED

Associates preferred

Tools

ECW

PMG

Job description

The Dimock Center seeks a Patient Access Coordinator to support smooth clinic operations, patient flow, and front desk functions in a bilingual English/Spanish environment. You will handle scheduling, registration, referrals, and phone management with a patient-centered approach.

Ideal candidates have 2-3 years in ambulatory healthcare, high school diploma, and strong communication skills. This on-site role offers a collaborative team and opportunities for training within the Practice Manager's