Bilingual Patient Access Specialist

NeighborHealth; Boston (MA); On-site; USD 27,000 - 40,000; Part time

Benefits offered by this job

Medical, dental, and vision coverage

Life and disability insurance

401(k) retirement plan

Tuition reimbursement

Flexible spending and transportation

Paid holidays, vacations, sick, and个人休

Staff development benefit

Excellent malpractice coverage

Pet insurance

Job summary

NeighborHealth, a community health center serving the greater Boston area, is seeking a Patient Access Coordinator to join the Registration team. You will book, cancel, reschedule, and check out appointments, answer phones, and capture accurate information to ensure a positive patient experience.

Schedule includes Saturdays and Sundays 4pm–12am. You will mentor staff, help orient new teammates, verify insurance, and coordinate with clinical staff to support patients walking in with symptoms.

Qualifications

• Excellent communication and professional interaction with all levels.
• Proficiency with Windows, Epic, Workday, RTE, MassHealth portal.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Mentor new and existing registration staff.
• Orient and train staff to department policies and workflow.
• Schedule appointments for all patients.
• Set up recalls for returning patients.
• Answer the telephone in a polite and courteous manner.
• Assist patients who walk-in with symptoms with the clinical team.
• Manage all inbound/outbound messages.
• Create telephone encounters for non-urgent concerns.
• Scrub schedule and complete checkout process.
• Utilize Dental/Optical software as required.
• Verify insurance in advance and on the day of service.

Skills

Excellent communication

Windows

Epic

Workday

RTE

MassHealth portal

Multitasking

Education

High School Diploma or GED

CAC certification

Tools

Dental/Optical software

Job description

NeighborHealth, a community health center serving the greater Boston area, is seeking a Patient Access Coordinator to join the Registration team. You will book, cancel, reschedule, and check out appointments, answer phones, and capture accurate information to ensure a positive patient experience.

Schedule includes Saturdays and Sundays 4pm–12am. You will mentor staff, help orient new teammates, verify insurance, and coordinate with clinical staff to support patients walking in with symptoms.