Patient Access Coordinator (Adult Medicine)

Dimock; Boston (MA); On-site; USD 30,000 - 32,000; Full time

Job summary

Dimock is seeking a Patient Access Coordinator (Adult Medicine) to support front desk operations in a bilingual English/Spanish environment. The role focuses on scheduling, patient registration, referrals, and telephone management with a patient-centered approach.

Responsibilities include pre-registration, insurance verification, co-pay collection, and coordinating patient flow. A strong emphasis on confidentiality and teamwork is required to maintain smooth clinic operations.

Qualifications

• Bilingual in English and Spanish required.
• Strong interpersonal and communication skills.
• Detail-oriented and organized.
• Experience in ambulatory or clinical setting preferred.

Responsibilities

• Greet and assist patients in English and Spanish; answer and route calls.
• Schedule appointments and confirm within 24 hours.
• Pre-register patients, verify demographics and insurance, collect co-pays.
• Check in/out patients and manage patient flow; document cancellations/no-shows.

Skills

Bilingual English/Spanish

Interpersonal skills

Detail-oriented

Team collaboration

Education

High school diploma or GED

Associate's degree preferred

Tools

ECW/PMG

Job description

Patient Access Coordinator (Adult Medicine)

• Approved Salary: $22-$23/hr
• Schedule: Monday - Friday 8:30am to 4:30pm (occasional evening shifts 11am-7pm and Saturday shifts 8:30am-12:30pm)

The Dimock Center seeks a caring, detail-oriented, and team-oriented professional committed to excellence. This role is essential to delivering patient-centered, coordinated, team-based care. You will perform front desk functions-including appointment scheduling, patient registration, referrals, and telephone management-in both English and Spanish, while providing outstanding customer service to patients, visitors, and staff.

The Dimock Center is a federally qualified community health center dedicated to healing and uplifting individuals, families, and communities. Our vision is to redefine healthy communities through equitable access to comprehensive healthcare and education, fostering a culture of respect, excellence, and inclusion.

Summary/Objective

The Patient Access Coordinator ensures smooth clinic operations and supports patient flow. This role works closely with the healthcare team to maintain flexibility and meet the needs of the clinic during operating hours. The position reports to the Practice Manager.

Essential Functions

• Greet and assist patients professionally in English and Spanish; answer and route phone calls courteously.
• Schedule appointments and follow clinic-specific guidelines in ECW or PMG; confirm appointments within 24 hours.
• Pre-register patients, verify demographics and insurance, collect co-pays, and process payments accurately.
• Check in and check out patients; manage patient flow and assign patients for same-day or urgent care services.
• Document cancellations, no-shows, and reschedules; follow up with patients to reschedule appointments.
• Maintain confidentiality of patient information at all times.
• Prepare, review, and track encounter forms; ensure completion of necessary codes and provider signatures.
• Maintain clinic cash funds, post payments, and ensure accurate collection of self-pay fees.
• Assist with clerical tasks, inventory management, and upkeep of the patient waiting area.
• Support onboarding of new Patient Access Coordinators and participate in staff meetings and trainings.
• Perform additional duties as assigned to support clinic operations.

Competencies

• Works independently with minimal supervision.
• Strong interpersonal and communication skills; collaborates effectively with all levels of staff.
• Detail-oriented, organized, and proactive in problem-solving.
• Bilingual in English and Spanish required.

Work Environment

Clinical setting; frequent sitting, standing, walking, reaching, and handling required.

Required Qualifications

• High school diploma or GED required; Associate's degree preferred.
• 2-3 years of experience in an ambulatory or clinical setting required.

Other Duties

This job description is not intended to cover a comprehensive listing of duties or responsibilities and may change at any time with or without notice.

EEO Statement

The Dimock Center values diversity and is committed to equal employment opportunity regardless of age, race, color, national origin, ethnicity, religion, gender, sexual orientation, disability, veteran status, or any other status protected by law.