Bilingual Patient Financial Counselor - Spanish Speaking

The Dimock Center; Boston (MA); On-site; USD 32,000 - 34,000; Full time

Job summary

The Dimock Center is seeking a Bilingual Patient Financial Services Counselor (Spanish Speaking) to assist patients with navigating insurance coverage, billing questions, payment plans, and financial assistance programs. This role collaborates with Patient Access and Patient Services teams to help patients access coverage and resources needed for care.

The role also supports determining eligibility for MassHealth and other subsidized programs and connecting patients to affordable coverage.

Qualifications

• High school diploma or equivalent required.
• Fluency in Spanish required.
• Experience in healthcare, financial counseling, or social services preferred.
• Associate's Degree preferred.

Responsibilities

• Assist patients with completing forms and applications for health insurance and financial assistance programs including MassHealth, CMSP, ConnectorCare, and Health Safety Net.
• Follow up on patient enrollment status and documentation requirements.
• Educate patients on insurance coverage options, payment plans, and financial assistance policies.
• Screen and approve patients for financial assistance programs including Sliding Fee Scale according to organizational policies.
• Provide clear and accurate information regarding insurance coverage, patient balances, and financial responsibilities.
• Assist patients with selecting insurance plans, preparing self-pay estimates, and collecting deposits or payments when applicable.
• Ensure accurate and complete patient registration and documentation.
• Prepare reports and compile statistical information for MTF, DPH, and other funding agencies as required.
• Develop working relationships with community agencies to support efficient referral processes.
• Assist with the development of culturally appropriate education materials for outreach and enrollment activities.
• Participate in meetings related to grants, contracts, and program requirements.
• Maintain knowledge of financial policies and procedures at The Dimock Center.

Skills

Spanish fluency

Communication skills

Education

High school diploma or equivalent

Associate's degree preferred

Job description

The Dimock Center is seeking a Bilingual Patient Financial Services Counselor (Spanish Speaking) to assist patients with navigating insurance coverage, billing questions, payment plans, and financial assistance programs. This role collaborates with Patient Access and Patient Services teams to help patients access coverage and resources needed for care.

The role also supports determining eligibility for MassHealth and other subsidized programs and connecting patients to affordable coverage.