Bilingual Patient Access Specialist

Dimock; Boston (MA); On-site; USD 30,000 - 32,000; Full time

Job summary

Dimock is seeking a Patient Access Coordinator (Adult Medicine) to support front desk operations in a bilingual English/Spanish environment. The role focuses on scheduling, patient registration, referrals, and telephone management with a patient-centered approach.

Responsibilities include pre-registration, insurance verification, co-pay collection, and coordinating patient flow. A strong emphasis on confidentiality and teamwork is required to maintain smooth clinic operations.

Qualifications

• Bilingual in English and Spanish required.
• Strong interpersonal and communication skills.
• Detail-oriented and organized.
• Experience in ambulatory or clinical setting preferred.

Responsibilities

• Greet and assist patients in English and Spanish; answer and route calls.
• Schedule appointments and confirm within 24 hours.
• Pre-register patients, verify demographics and insurance, collect co-pays.
• Check in/out patients and manage patient flow; document cancellations/no-shows.

Skills

Bilingual English/Spanish

Interpersonal skills

Detail-oriented

Team collaboration

Education

High school diploma or GED

Associate's degree preferred

Tools

ECW/PMG

Job description

Dimock is seeking a Patient Access Coordinator (Adult Medicine) to support front desk operations in a bilingual English/Spanish environment. The role focuses on scheduling, patient registration, referrals, and telephone management with a patient-centered approach.

Responsibilities include pre-registration, insurance verification, co-pay collection, and coordinating patient flow. A strong emphasis on confidentiality and teamwork is required to maintain smooth clinic operations.