Bilingual Patient Access Coordinator (Evenings & Weekends)

NeighborHealth; Maverick (AZ); On-site; USD 27,000 - 40,000; Part time

Job summary

NeighborHealth is seeking a part-time Patient Access Coordinator to join the Registration team at 20 Maverick Square, Cradock Building. You will interact with patients professionally, booking, canceling, rescheduling, and checking out appointments while collecting accurate information to ensure a superior experience.

The role requires 1+ year of customer service/administrative experience, strong English/Spanish bilingual skills, and proficiency with Microsoft Office.

Qualifications

• Minimum of 1 year customer service and/or administrative experience.
• Bilingual fluency Spanish/English required.
• Excellent written and verbal communication, judgement and problem solving skills.
• Knowledge of medical terminology a plus.

Responsibilities

• Check-out appointments and create follow up visits or recalls.
• Book, cancel and/or reschedule appointments for patients walking in.
• Answer phones.
• Document telephone encounters or Rx refill requests and route appropriately.
• Navigate and document in the Epic EMR to access relevant information.

Skills

Customer service

Bilingual Spanish/English

Written and verbal communication

Microsoft Office

Education

HS Diploma/GED

Tools

Epic

Job description

NeighborHealth is seeking a part-time Patient Access Coordinator to join the Registration team at 20 Maverick Square, Cradock Building. You will interact with patients professionally, booking, canceling, rescheduling, and checking out appointments while collecting accurate information to ensure a superior experience.

The role requires 1+ year of customer service/administrative experience, strong English/Spanish bilingual skills, and proficiency with Microsoft Office.