Coordinator Patient Access

NeighborHealth; Maverick (AZ); On-site; USD 27,000 - 40,000; Part time

Job summary

NeighborHealth is seeking a part-time Patient Access Coordinator to join the Registration team at 20 Maverick Square, Cradock Building. You will interact with patients professionally, booking, canceling, rescheduling, and checking out appointments while collecting accurate information to ensure a superior experience.

The role requires 1+ year of customer service/administrative experience, strong English/Spanish bilingual skills, and proficiency with Microsoft Office.

Qualifications

• Minimum of 1 year customer service and/or administrative experience.
• Bilingual fluency Spanish/English required.
• Excellent written and verbal communication, judgement and problem solving skills.
• Knowledge of medical terminology a plus.

Responsibilities

• Check-out appointments and create follow up visits or recalls.
• Book, cancel and/or reschedule appointments for patients walking in.
• Answer phones.
• Document telephone encounters or Rx refill requests and route appropriately.
• Navigate and document in the Epic EMR to access relevant information.

Skills

Customer service

Bilingual Spanish/English

Written and verbal communication

Microsoft Office

Education

HS Diploma/GED

Tools

Epic

Job description

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!

Time Type:

Part time

Department:

Registration

All Locations:

20 Maverick Square – Cradock Building

Position Summary:

As a customer service expert, you are a liaison for all patients seeking services at EBNHC. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience. The Patient Access Coordinator will be expected to book, cancel, reschedule, and check out appointments and answer phones according to the Registration department guidelines.

Schedule: Mondays, Wednesdays and Thursdays 3:30-7:30pm. Every other Saturday 7:30-2:30pm

Essential Duties and Responsibilities:

• Check-out appointments and create follow up visits or recalls.
• Book, cancel and/or reschedule appointments as needed for patients walking in.
• Answer Phones.
• Document clear and concise telephone encounters or RX refill request and route appropriately.
• Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.

Qualifications and Requirements:

• HS Diploma/GED.
• Minimum of 1 year customer service and/or administrative experience.
• Excellent written and verbal communication, judgement and problem solving skills.
• Bilingual fluency Spanish/English required.
• Knowledge of medical terminology and experience working with electronic medical record technology a plus.
• Proficient in Microsoft Office Suite.

Compensation:

Starting at $19.55/hr up to $29.33/hr based on relevant experience

EEO & Accommodation Statement:

NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to [e-mail] or call 617-568-4480 to let us know the nature of your request

NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.