Bilingual Patient Access Coordinator (Part-Time)

NeighborHealth; Boston (MA); Hybrid; USD 28,000 - 41,000; Part time

Job summary

NeighborHealth is hiring a Part-time Coordinator, Patient Access, at 20 Maverick Square in East Boston. The role supports the Registration department by booking, canceling, rescheduling, and checking out appointments while handling patient inquiries with a courteous, professional demeanor.

Required are a HS diploma, 1 year of customer service, and Spanish/English fluency. Knowledge of medical terminology and Epic EMR experience are a plus; MS Office proficiency is expected.

Qualifications

• HS Diploma/GED.
• Minimum 1 year customer service and/or administrative experience.
• Excellent written and verbal communication, judgement and problem solving skills.
• Bilingual fluency Spanish/English required.
• Knowledge of medical terminology and experience working with electronic medical record technology a plus.
• Proficient in Microsoft Office Suite.

Responsibilities

• Check-out appointments and create follow up visits or recalls.
• Book, cancel and/or reschedule appointments as needed for patients walking in.
• Answer Phones.
• Document clear and concise telephone encounters or RX refill request and route appropriately.
• Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.

Skills

Customer service

Bilingual Spanish/English

Communication

Problem solving

Medical terminology knowledge

Education

HS Diploma/GED

Tools

Epic EMR

Microsoft Office

Job description

NeighborHealth is hiring a Part-time Coordinator, Patient Access, at 20 Maverick Square in East Boston. The role supports the Registration department by booking, canceling, rescheduling, and checking out appointments while handling patient inquiries with a courteous, professional demeanor.

Required are a HS diploma, 1 year of customer service, and Spanish/English fluency. Knowledge of medical terminology and Epic EMR experience are a plus; MS Office proficiency is expected.