Patient Access & Scheduling Specialist

NeighborHealth; Boston, Northern (MA, KY); Hybrid; USD 27,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plan

Tuition reimbursement

Flexible spending and transportation

Job summary

NeighborHealth is seeking a Patient Access Coordinator to join the Registration team. You will act as a liaison, book/cancel/reschedule appointments, verify insurance, and provide a courteous, accurate patient experience at 10 Gove Street in the Taylor Building.

The role requires at least two years in health care or MassHealth, strong communication skills, and bilingual Spanish/English abilities. Work hours are Monday–Friday, 4pm–12am, with department flexibility.

Qualifications

• Two years of experience in health care and/or MassHealth with focus on patient experience.
• Bilingual Spanish/English required.
• High School Diploma or GED required.

Responsibilities

• Schedule appointments for patients as requested by patient or provider.
• Answer phones and forward to clinical staff as needed.
• Verify insurance in advance and at the day of visit.
• Scrub schedule for outstanding arrived appointments and complete checkout.
• Assist patients who walk-in with symptoms and coordinate with clinical team.

Skills

Bilingual: Spanish/English

Customer service

Multitasking

Education

High School Diploma or GED

Tools

Epic

Workday

MassHealth portal

Job description

NeighborHealth is seeking a Patient Access Coordinator to join the Registration team. You will act as a liaison, book/cancel/reschedule appointments, verify insurance, and provide a courteous, accurate patient experience at 10 Gove Street in the Taylor Building.

The role requires at least two years in health care or MassHealth, strong communication skills, and bilingual Spanish/English abilities. Work hours are Monday–Friday, 4pm–12am, with department flexibility.