Bilingual Patient Access Coordinator

CommuniCare+OLE; Napa (CA); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

PTO 18 days (Vacation & Sick)

Paid Holidays + 1 Float Holiday

403(b) retirement plan with employer

Tuition Reimbursement up to $2,000/yr

Life & Accidental Insurance

Health Savings Account contributions

Job summary

CommuniCare+OLE in Napa, CA is seeking an Access Representative I to greet patients, perform front-desk duties, and support insurance eligibility screening. This full-time clerical role reports to the Access Supervisor and supports a range of patient services in a busy health center setting.

The ideal candidate brings attention to detail, strong customer service, and basic data entry skills. Bilingual abilities are strongly preferred, with CPR certification required when employed.

Qualifications

• High School Diploma or General Education Degree required.
• Entry level position; one year of experience in a healthcare setting preferred.
• Bilingual in English/Spanish/Dari/Punjabi/Vietnamese strongly preferred.
• Must certify and remain current in CPR certification.
• Strong analytical and problem-solving skills and attention to detail required.
• Data entry skills, Microsoft Office, and Electronic Health Record system preferred.

Responsibilities

• Demonstrates exceptional customer service skills including greeting patients in a kind, compassionate and courteous manner; responds effectively to patient questions; manages multiple priorities and heavy patient workloads with patience and confidence.
• Accurately inputs patients data in full on their records before saving onto EMR system.
• Makes use of designated script and protocol to screen patients for insurance eligibility; refer all self pay patients to Eligibility Specialist prior to scheduling a follow-up visit; place calls to patients prior to appointment in order to confirm eligibility.
• Answer all telephone calls in a timely, efficient, and courteous manner leading to high patient satisfaction; takes accurate and comprehensive encounters at all times using the designated message form.
• Schedules patient appointments with providers and provides accurate information to patients regarding a wide variety of programs and services; pre-registers all patients; places reminder calls to patients to confirm appointments.
• Accurately charges patients without funding sources according to the CommuniCare+OLE sliding scale; Collects cash and credit payments from patients; assures that all monies are counted and balanced with receipts at the end of the designated shift .
• Enforces patient privacy and confidentiality guidelines with all clients; ensures that all protected health information is out of view of other patients at all times, and is secure when work shift has ended; Ensures that all protected health information is disposed of in the proper manner when required.

Skills

Bilingual (English/Spanish/Dari/Punjab

CPR certification

Analytical skills

Attention to detail

Data entry

Education

High School Diploma or GED

Tools

Microsoft Office

Electronic Health Records (EHR)

EMR system

Job description

CommuniCare+OLE in Napa, CA is seeking an Access Representative I to greet patients, perform front-desk duties, and support insurance eligibility screening. This full-time clerical role reports to the Access Supervisor and supports a range of patient services in a busy health center setting.

The ideal candidate brings attention to detail, strong customer service, and basic data entry skills. Bilingual abilities are strongly preferred, with CPR certification required when employed.