Bilingual Patient Access & Care Concierge

Beth Israel Lahey Health; Braintree (MA); On-site; USD 28,000 - 37,000; Full time

Job summary

Beth Israel Lahey Health is seeking a patient access associate to greet patients, register on arrival, and manage scheduling at the front desk. The role emphasizes courtesy, respect and privacy in every interaction with patients and visitors.

The position requires 1–3 years of related experience, a high school diploma or GED, and proficiency with computer systems and Microsoft Office. Spanish translation support is provided when needed.

Qualifications

• High School diploma or GED required.
• 1–3 years related work experience required.
• Experience with computer systems, including web-based applications and Microsoft Office.
• Preferred: Medical Admin Assistant Cert.

Responsibilities

• Greets patients and visitors with courtesy, service, respect and privacy.
• Registers patients, schedules appointments and verifies demographic information.
• Obtains referrals and collects co-pays.
• Facilitates patient flow and acts as liaison between patient and staff.
• Maintains reception area and ensures a calm environment.
• Provides Spanish translation services when needed.

Skills

Customer service

Written communications

Oral communications

Team work

Education

High School diploma or GED

Medical Admin Assistant Cert

Tools

Microsoft Office

Web-based applications

Job description

Beth Israel Lahey Health is seeking a patient access associate to greet patients, register on arrival, and manage scheduling at the front desk. The role emphasizes courtesy, respect and privacy in every interaction with patients and visitors.

The position requires 1–3 years of related experience, a high school diploma or GED, and proficiency with computer systems and Microsoft Office. Spanish translation support is provided when needed.