Bilingual Passenger Services Agent (Spanish)

Worldwide Flight Services, Inc.; Houston (TX); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

DailyPay

Awards platform

Medical options

Travel discounts

Pet insurance

Discount shopping

Wellness programs

401k

Internal mobility

Job summary

Worldwide Flight Services, Inc. is seeking a Passenger Service Agent to support airport operations, reservations, tickets, baggage handling, and information services for travelers.

You will assist at boarding gates, manage standby travelers, and ensure compliance with security protocols while delivering courteous customer service across shifts. This role requires a high school diploma, 1 year of experience, ability to lift 50 lbs, and English proficiency; uniforms and training provided.

Qualifications

• High school diploma or GED equivalent.
• At least 1 year of customer service experience.
• Ability to work varied shifts, including weekends, holidays, and nights.
• Strong verbal and written communication.
• Ability to lift and handle baggage weighing up to 50 lbs.
• Basic computer proficiency.
• Airport security badge eligibility.
• English language proficiency.

Responsibilities

• Make reservations, issue tickets and itineraries, and compute fares for passengers.
• Handle baggage check-in, excess baggage charges, and provide general travel information.
• Assist passengers at boarding gates, including checking ticket validity and processing boarding procedures.
• Manage arrangements for passengers holding reservations, standby travelers, and their luggage.
• Determine flight close-out times and complete necessary flight documentation for accuracy.
• Handle post-departure procedures, including invalidating tickets and finalizing reports.
• Conduct lost and found activities, including tracing lost articles, updating passengers, and returning found items.
• Process claims for lost or damaged baggage, including on-the-spot settlements for minor claims and forwarding larger claims to appropriate personnel.
• Receive and process airfreight shipments, including determining routing, computing rates, and preparing documentation for domestic and international shipments.
• Maintain inventory records for airfreight shipments, ensuring accuracy in warehouse, dispatch, and delivery processes.
• Ensure compliance with site security protocols and report any breaches or suspicious activities to management or through the whistleblower program.

Skills

Customer service

Communication skills

Lift 50 lbs

Shift flexibility

Data entry

Education

High school diploma or GED

Job description

Worldwide Flight Services, Inc. is seeking a Passenger Service Agent to support airport operations, reservations, tickets, baggage handling, and information services for travelers.

You will assist at boarding gates, manage standby travelers, and ensure compliance with security protocols while delivering courteous customer service across shifts. This role requires a high school diploma, 1 year of experience, ability to lift 50 lbs, and English proficiency; uniforms and training provided.