Bilingual Cantonese Airline Passenger Service Agent

Worldwide Flight Services (WFS); Dallas (TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

DailyPay

Awards program

Medical benefits

Travel discounts

Wellness program

401k

Internal mobility

Job summary

Worldwide Flight Services (WFS) is seeking an Agent, Passenger Service in Dallas to support airport operations. You will assist passengers with reservations, tickets, baggage handling, and travel information to ensure smooth boarding and efficient service.

The role requires a high school diploma, 1 year of customer service experience, ability to work varied shifts, and basic computer skills. Bilingual English-Cantonese speakers receive an additional pay incentive.

Qualifications

• High school diploma or GED equivalent.
• At least 1 year of experience in customer service or related field.
• Ability to work varied shifts, including weekends, holidays, and nights.
• Strong verbal and written communication skills.
• Ability to lift and handle baggage weighing up to 50 lbs.
• Basic computer proficiency and data entry.

Responsibilities

• Make reservations, issue tickets and itineraries, and compute fares for passengers.
• Handle baggage check-in, collect excess baggage charges, and provide general travel information.
• Assist passengers at boarding gates, including checking ticket validity and processing boarding procedures.
• Manage arrangements for passengers holding reservations, standby travelers, and their luggage.
• Determine flight close-out times and complete necessary flight documentation for accuracy.
• Handle post-departure procedures, including invalidating tickets and finalizing reports.
• Conduct lost and found activities, including tracing lost articles, updating passengers, and returning found items.
• Process claims for lost or damaged baggage, including on-the-spot settlements for minor claims and forwarding larger claims to appropriate personnel.
• Receive and process airfreight shipments, including determining routing, computing rates, and preparing documentation for domestic and international shipments.
• Maintain inventory records for airfreight shipments, ensuring accuracy in warehouse, dispatch, and delivery processes.

Skills

Customer service

Airport/ground handling experience

Verbal and written communication

Bilingual English-Cantonese

Education

High school diploma or GED

Job description

Worldwide Flight Services (WFS) is seeking an Agent, Passenger Service in Dallas to support airport operations. You will assist passengers with reservations, tickets, baggage handling, and travel information to ensure smooth boarding and efficient service.

The role requires a high school diploma, 1 year of customer service experience, ability to work varied shifts, and basic computer skills. Bilingual English-Cantonese speakers receive an additional pay incentive.