Passenger Service Agent (Bilingual: Spanish, English)

Swissport International AG; Miami (FL); On-site; USD 24,901 - 35,465; Full time

Job summary

Swissport International AG is seeking a Passenger Service Agent in Miami, Florida. This role involves providing essential passenger services, including ticketing and baggage processing, while ensuring an optimal customer experience. Fluent communication in both English and Spanish is essential, along with a high school diploma or GED.

We value attention to detail and a passion for customer service. Join our diverse team and contribute to our mission of enhancing the aviation experience for millions of passengers.

Qualifications

• Passionate about customer service with relevant work experience.
• Excellent written and verbal communication skills in English and Spanish.
• Self-motivated, able to work independently and in inclement weather.

Responsibilities

• Provide passenger/customer services including reservations, ticketing, and baggage processing.
• Assist passengers with special needs and check-in processes.
• Comply with all security requirements and related procedures.

Skills

Customer service experience

Communication skills (English and Spanish)

Attention to detail

Ability to work independently

Education

High School diploma or GED equivalent

Tools

Computer reservation/ticketing software

Job description

Are you ready to take flight in a dynamic and fast‑paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor‑made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary

Passenger Service Agent provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check‑in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer complaints and other duties as assigned.

The expected pay rate is $21.91/hr.

Fluency Requirements

This position requires professional fluency in both English and Spanish (written and verbal).

Your Activities

• Inspect and verify passenger documentation
• Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
• Manage passenger baggage processing including handling and fee calculation if applicable
• Assist passengers as needed through arrival and check‑in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
• Direct passengers through Customs, Immigration, and Quarantine, as required
• Make public address announcements as required
• Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked‑ed bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
• Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
• Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software
• Produce all required, work‑related documentation
• Other duties as assigned

Your Profile

• High School diploma or GED equivalent
• Passionate about customer service and must have relevant work experience
• Excellent communication skills (written and verbal) in country specific language
• Additional languages desirable
• Commitment to continuous improvement
• Self‑motivated and able to work independently
• Attentive to detail and numerate
• Ability to follow processes and procedures and apply flexible approach when required
• Must be able to type and learn airline specific computer reservation/ ticketing software
• Willingness to work in inclement weather

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at www.careers.swissport.com to learn more about Life at Swissport.