Bilingual Passenger Services Agent (Spanish/English)

Swissport; Austin (TX); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Swissport is a global leader in aviation services, providing Ground Handling, Cargo Handling, and Passenger Services to millions of travelers. We are seeking a dedicated Passenger Service Agent in Austin, TX to deliver exceptional customer service and support at the airport.

The role involves passenger check-in, boarding, baggage processing, and assistance for travelers with special needs. Competitive pay and comprehensive benefits are offered, including 401(k) with company match and paid time

Qualifications

• Passion for customer service and willingness to help customers
• Excellent written and verbal communication skills
• Ability to follow procedures and work independently

Responsibilities

• Verify passenger documentation and assist with check-in
• Issue boarding passes and reschedule passengers after disruptions
• Manage baggage processing and fee calculation
• Assist passengers including those with special needs
• Direct passengers through Customs, Immigration, and Quarantine as required
• Operate jet way, reservation/ticketing software, and related equipment
• Produce work-related documentation and reports
• Other duties as assigned

Skills

Customer service

Communication

Multilingual abilities

Detail oriented

Education

High School diploma or GED

Tools

Airline reservation software

Airport operations software

Job description

Swissport is a global leader in aviation services, providing Ground Handling, Cargo Handling, and Passenger Services to millions of travelers. We are seeking a dedicated Passenger Service Agent in Austin, TX to deliver exceptional customer service and support at the airport.

The role involves passenger check-in, boarding, baggage processing, and assistance for travelers with special needs. Competitive pay and comprehensive benefits are offered, including 401(k) with company match and paid time