Bilingual Passenger Service Agent - Seasonal VIP Travel Concierge

Tradewind Aviation; San Juan (PR); On-site; USD 15,000 - 21,000; Part time

Job summary

Tradewind Aviation in San Juan, PR is seeking a seasonal part-time Customer Service Agent to welcome guests, resolve issues, and deliver VIP service with a focus on safety and smooth operations. The role supports the Passenger Service team in a fast-paced environment and requires bilingual English/Spanish communication and a positive attitude.

Availability includes mornings, afternoons, evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of customer service experience.
• Fluent in English and Spanish (reading, writing, speaking).
• Willingness to work a rotating schedule (mornings, afternoons, evenings, weekends, holidays).
• Ability to pass a background investigation, including FBI fingerprinting.
• U.S. citizen or authorized to live and work in the U.S. or its territories.
• Valid in-state driver’s license.
• Computer proficiency.
• Self-motivated and a strong team player.

Responsibilities

• Warmly welcome guests to create a positive arrival and departure experience.
• Listen to and resolve guest problems and complaints promptly.
• Ensure safety-conscious behaviors in all operational processes.
• Guide and assist clients through the U.S. Customs and Border Protection international clearance process.
• Deliver seamless VIP service experiences.
• Escort passengers during the boarding process and assist with screening procedures.
• Assist unaccompanied minors and passengers with special needs.
• Support and maintain VIP Lounge facilities to company standards.
• Communicate clearly with clients, agents, flight crews, and vendors.
• Assist with station upkeep and cleaning of work areas.
• Follow company standard operating procedures and the Ground Operations Manual.
• Perform other duties as assigned by management.

Skills

Fluent English

Fluent Spanish

Education

High school diploma

Job description

Tradewind Aviation in San Juan, PR is seeking a seasonal part-time Customer Service Agent to welcome guests, resolve issues, and deliver VIP service with a focus on safety and smooth operations. The role supports the Passenger Service team in a fast-paced environment and requires bilingual English/Spanish communication and a positive attitude.

Availability includes mornings, afternoons, evenings, weekends, and holidays.