VIP Passenger Service Agent - Seasonal (Eng/Span)

inMy Jet; San Juan (TX); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Standby travel

Travel discounts

Job summary

Tradewind Aviation is seeking a seasonal, part-time Passenger Service Agent to join our team in San Juan, PR. The role involves warmly welcoming guests, resolving issues, assisting with boarding and screening, and delivering VIP service experiences.

Candidates must have a high school diploma, at least 1 year of customer service, fluency in English and Spanish, and be able to work rotating shifts including weekends and holidays. A FBI background check and work authorization are required.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of customer service experience.
• Fluent in English and Spanish (reading, writing, speaking).
• Willingness to work a rotating schedule (mornings, afternoons, evenings, weekends, holidays).
• Ability to pass a background investigation, including FBI fingerprinting.
• U.S. citizen or authorized to live and work in the U.S. or its territories.
• Valid in-state driver’s license.
• Computer proficiency.

Responsibilities

• Warmly welcome guests to create a positive arrival and departure experience.
• Listen to and resolve guest problems and complaints promptly.
• Ensure safety-conscious behaviors in all operational processes.
• Guide and assist clients through the U.S. Customs and Border Protection international clearance process.
• Deliver seamless VIP service experiences.
• Escort passengers during the boarding process and assist with screening procedures.
• Assist unaccompanied minors and passengers with special needs.
• Support and maintain VIP Lounge facilities to company standards.
• Communicate clearly with clients, agents, flight crews, and vendors.
• Assist with station upkeep and cleaning of work areas.
• Follow company standard operating procedures and the Ground Operations Manual.
• Perform other duties as assigned by management.

Skills

Customer service

Bilingual English/Spanish

Education

High school diploma or equivalent

Job description

Tradewind Aviation is seeking a seasonal, part-time Passenger Service Agent to join our team in San Juan, PR. The role involves warmly welcoming guests, resolving issues, assisting with boarding and screening, and delivering VIP service experiences.

Candidates must have a high school diploma, at least 1 year of customer service, fluency in English and Spanish, and be able to work rotating shifts including weekends and holidays. A FBI background check and work authorization are required.