Passenger Representative - Part-time Seasonal

inMy Jet; San Juan (TX); Presencial; USD 19 000 - 25 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Health insurance

Retirement plan

Paid time off

Standby travel

Travel discounts

Resumo da oferta

Tradewind Aviation is seeking a seasonal, part-time Passenger Service Agent to join our team in San Juan, PR. The role involves warmly welcoming guests, resolving issues, assisting with boarding and screening, and delivering VIP service experiences.

Candidates must have a high school diploma, at least 1 year of customer service, fluency in English and Spanish, and be able to work rotating shifts including weekends and holidays. A FBI background check and work authorization are required.

Qualificações

• High school diploma or equivalent.
• Minimum 1 year of customer service experience.
• Fluent in English and Spanish (reading, writing, speaking).
• Willingness to work a rotating schedule (mornings, afternoons, evenings, weekends, holidays).
• Ability to pass a background investigation, including FBI fingerprinting.
• U.S. citizen or authorized to live and work in the U.S. or its territories.
• Valid in-state driver’s license.
• Computer proficiency.

Responsabilidades

• Warmly welcome guests to create a positive arrival and departure experience.
• Listen to and resolve guest problems and complaints promptly.
• Ensure safety-conscious behaviors in all operational processes.
• Guide and assist clients through the U.S. Customs and Border Protection international clearance process.
• Deliver seamless VIP service experiences.
• Escort passengers during the boarding process and assist with screening procedures.
• Assist unaccompanied minors and passengers with special needs.
• Support and maintain VIP Lounge facilities to company standards.
• Communicate clearly with clients, agents, flight crews, and vendors.
• Assist with station upkeep and cleaning of work areas.
• Follow company standard operating procedures and the Ground Operations Manual.
• Perform other duties as assigned by management.

Conhecimentos

Customer service

Bilingual English/Spanish

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

# Passenger Representative - Part-time SeasonalTradewindSan Juan, PR, USA4 days agoJob descriptionTradewind Aviation is a leading Part 135 commuter and on-demand private charter operator with operational bases at the Waterbury/Oxford, CT (OXC), Westchester, NY (HPN), Stuart, FL (SUA) and San Juan, PR (SJU) airports. Founded by aviation enthusiasts in 2001 on the premise that all flights deserve the highest quality aircraft, crew, and service, Tradewind provides personal air travel—both private and scheduled service—throughout North America and the Caribbean.For more details visit www.flytradewind.comABOUT THE CANDIDATE / ROLETradewind Aviation is seeking a seasonal part-time Customer Service Agent to join our team in San Juan, PR. The ideal candidate is passionate about delivering personalized, memorable experiences and takes pride in providing the highest level of service to our clients.As a key member of our Passenger Service team, you will thrive in a fast-paced, evolving environment that values collaboration, respect, accountability, growth, and shared success.Schedule: Candidate must be available to work on a fixed and/or rotating schedule including mornings, afternoons, evenings, weekends, and holidays.This is a seasonal temporary role with potential for growthESSENTIAL FUNCTIONS• Warmly welcome guests to create a positive arrival and departure experience.• Listen to and resolve guest problems and complaints promptly.• Ensure safety-conscious behaviors in all operational processes.• Guide and assist clients through the U.S. Customs and Border Protection international clearance process.• Deliver seamless VIP service experiences.• Escort passengers during the boarding process and assist with screening procedures.• Assist unaccompanied minors and passengers with special needs.• Support and maintain VIP Lounge facilities to company standards.• Communicate clearly with clients, agents, flight crews, and vendors.• Assist with station upkeep and cleaning of work areas.• Follow company standard operating procedures and the Ground Operations Manual.• Perform other duties as assigned by management.RequirementsQUALIFICATIONS• High school diploma or equivalent.• Minimum 1 year of customer service experience.• Strong work ethics, attention to detail, ability to multitask, and a positive attitude.• Fluent in English and Spanish (reading, writing, speaking).• Willingness to work a rotating schedule (mornings, afternoons, evenings, weekends, holidays).• Ability to pass a background investigation, including FBI fingerprinting and criminal history.• U.S. citizen or authorized to live and work in the U.S. or its territories.• Valid in-state driver’s license.• Computer proficiency.• Self-motivated and a strong team player.PHYSICAL REQUIREMENTS• Ability to work indoors and outdoors in varying weather conditions (rain, wind, heat).• Frequently lift baggage/items up to 50 lbs.• Occasionally lift baggage/items between 50–70 lbs.WORKING CONDITIONS• Prolonged periods of standing.• Frequent walking between airport points.Tradewind Aviation offers a competitive pay and benefits program for full-time team members:• Comprehensive health and voluntary insurance plans• Retirement plan with company match• Paid time off• Standby travel on select Tradewind Aviation scheduled flights• Discounted standby travel benefits on numerous major and regional US and international airlines• A rewarding career path with opportunities for growth and advancement throughout the organization