Bilingual Airport Customer Concierge (Seasonal)

Enterprise Holdings; San Juan (PR); On-site; USD 14,000 - 19,000; Full time

Job summary

Enterprise Rent-a Car in San Juan International Airport is seeking a Seasonal Customer Assistance Representative Sr to support branch and rental needs, provide high-level customer service, and gain knowledge through local training. This 90-day seasonal role focuses on face-to-face interactions with internal and external customers, both in person and by phone.

The CAR Sr will work full-time during seasonal hours, including overnight shifts, in a large airport-location environment, with

Qualifications

• Must be bilingual (Spanish & English).
• High school diploma or GED equivalent required.
• Must have a Puerto Rico driver's license with no more than 2 moving violations in the past 3 years.

Responsibilities

• Take incoming calls – reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Skills

Bilingual Spanish & English

Customer service experience

High school diploma or GED

Education

High school diploma or GED

Job description

Enterprise Rent-a Car in San Juan International Airport is seeking a Seasonal Customer Assistance Representative Sr to support branch and rental needs, provide high-level customer service, and gain knowledge through local training. This 90-day seasonal role focuses on face-to-face interactions with internal and external customers, both in person and by phone.

The CAR Sr will work full-time during seasonal hours, including overnight shifts, in a large airport-location environment, with