Seasonal Customer Assistant - Bilingual (Spanish/English)

Enterprise; San Juan (PR); On-site; USD 14,000 - 19,000; Full time

Job summary

Enterprise Rent-a-Car is seeking a Seasonal Customer Assistance Representative Sr at the San Juan International Airport. The role is full-time for 90 days with a pay rate of $12.00 per hour.

You will handle reservations, provide service in person and by phone, greet customers, and support rental processing. Responsibilities include answering inquiries, processing returns, upselling options, and maintaining vehicle condition and billing tasks.

Qualifications

• Must be at least 18 years old.
• Must be bilingual (Spanish & English).
• High school diploma or GED equivalent required.
• Must have a Puerto Rico driver's license with no more than 2 moving violations and/or at-fault accidents in past 3 years.
• Experience in handling customer service functions preferred.
• No drug or alcohol related conviction on driving record in past 5 years.
• Must be authorized to work in the United States and not require work sponsorship.

Responsibilities

• Take incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors.
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned.
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
• Meet and greet customers in a friendly and timely manner.
• Provide directions and general assistance.
• Assist to assess condition of rental upon return.
• Process returns, check-ins and exit kiosk transactions.
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed.
• Understand and communicate rental terms and conditions, vehicle features and other services.
• May sell optional protection products, upgrades, fuel options and other additional equipment.
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance.
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed.
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Skills

Bilingual (Spanish/English)

Education

High school diploma or GED

Job description

Enterprise Rent-a-Car is seeking a Seasonal Customer Assistance Representative Sr at the San Juan International Airport. The role is full-time for 90 days with a pay rate of $12.00 per hour.

You will handle reservations, provide service in person and by phone, greet customers, and support rental processing. Responsibilities include answering inquiries, processing returns, upselling options, and maintaining vehicle condition and billing tasks.