Bilingual Passenger Service Agent Elevate Travel Experience

Swissport International AG; Miami (FL); On-site; USD 22,000 - 26,000; Full time

Job summary

Swissport International AG is seeking a Passenger Service Agent in Miami, Florida, to provide all required services to passengers including ticketing, baggage processing, and customer assistance. The ideal candidate will be passionate about customer service, have strong communication skills in both English and Spanish, and be able to work independently.

This position offers a pay rate of approximately $21.91/hr and requires fluency in both languages, highlighting the company’s dedication to excellent service and a diverse workplace culture.

Qualifications

• Passionate about customer service with relevant work experience.
• Ability to follow processes and procedures.
• Must be able to learn airline specific computer reservation/ticketing software.

Responsibilities

• Provide passenger/customer services including ticketing and baggage processing.
• Assist passengers with special needs during arrival and check-in processes.
• Comply with security requirements and company policies.

Skills

Customer service

Fluency in English

Fluency in Spanish

Communication skills

Attention to detail

Education

High School diploma or GED equivalent

Job description

Swissport International AG is seeking a Passenger Service Agent in Miami, Florida, to provide all required services to passengers including ticketing, baggage processing, and customer assistance. The ideal candidate will be passionate about customer service, have strong communication skills in both English and Spanish, and be able to work independently.

This position offers a pay rate of approximately $21.91/hr and requires fluency in both languages, highlighting the company’s dedication to excellent service and a diverse workplace culture.