Remote Bilingual Spanish Customer Service Specialist

ACC Premiere, LLC.; Northern (KY); Hybrid; USD 17,000 - 19,000; Full time

Benefits offered by this job

Equipment Provided

Paid Training

100% Attendance

Job summary

ACC Premiere, LLC. is seeking a Remote Bilingual Spanish Customer Service Representative to support customers across multiple channels from a home-based setting.

Responsibilities include handling inquiries and complaints in English and Spanish, documenting records, and contributing to higher retention through effective problem solving. Training is provided with equipment and CRM/ACD tools, and attendance is required.

Qualifications

• Minimum 2 years customer service experience in a call center environment.
• Bilingual English/Spanish with strong written and verbal skills.
• HS diploma; college preferred.

Responsibilities

• Handle customer inquiries and complaints in both English and Spanish.
• Document and update customer records based on interactions.
• Increase customer retention through proactive problem solving.
• Manage multiple inquiries promptly and accurately.

Skills

Bilingual Spanish/English

Customer service

Call center

Education

High School Diploma

Tools

CRM

ACD Tools

Job description

ACC Premiere, LLC. is seeking a Remote Bilingual Spanish Customer Service Representative to support customers across multiple channels from a home-based setting.

Responsibilities include handling inquiries and complaints in English and Spanish, documenting records, and contributing to higher retention through effective problem solving. Training is provided with equipment and CRM/ACD tools, and attendance is required.