Bilingual Customer Service Account Coordinator (English/Spanish)

Priority Dispatch Corp.; O’Fallon (MO); On-site; USD 35,000 - 48,000; Full time

Job summary

Priority Dispatch Corp. is seeking a Bilingual Spanish/English Customer Service Account Coordinator to serve as the primary contact for US and LATAM customers, facilitating field replacement parts orders and resolving product issues.

Responsibilities include handling high-volume calls, processing orders, and collaborating with cross-functional teams. The role emphasizes on-site work with occasional remote workday allowances and a focus on timely problem resolution.

Qualifications

• High School diploma or GED required.
• College degree strongly preferred.
• 1+ years of related customer service experience required.
• Must read/write/speak English and Spanish fluently to communicate with customers and internal teams.
• Strong verbal and written communication skills.
• Able to multitask and stay organized in a fast-paced environment.

Responsibilities

• Handle incoming/outgoing parts calls from global partners (often 100+ daily).
• Check open order ship status and quote pricing/lead times.
• Process parts orders via phone, fax, or email.
• Collaborate with cross-functional teams and participate in meetings.
• Maintain regular on-site presence with potential for up to one remote day per week as needed.
• Support day-to-day operations and align with department priorities.

Skills

Bilingual Spanish/English

Customer service experience

Strong communication

Multitask & organized

Education

High School diploma or GED

College degree preferred

Tools

JDE

Parts Inquiry

Microsoft Office

Job description

Job DetailsJob Location: O Fallon - O Fallon, MO 63366Position Type: Regular Full TimeEducation Level: High School/GEDJob Shift: DayJob Category: Customer Service/Support

The Bilingual Spanish/English Customer Service Account Coordinator position will act as the point of contact for US and LATAM customers to facilitate the process of field replacement parts orders. Consisting of resolving product problems by clarifying the customers’ issues, determining the cause, selecting and explaining the best solution to solve the issue, and then following up to ensure a resolution.

Essential Duties and Responsibilities

• Responsible for handling incoming and outgoing parts calls from global partners, consisting of parts and product and applicable technical information in which the daily call volume could exceed 100.
• Check open order ship status.
• Quote parts pricing and shipping lead times.
• Process of parts orders from phone, fax or email.
• Participate in cross functional teams.
• The Bilingual Customer Service Account Coordinator is an office-based role. Regular, predictable on-site attendance is required. Eligibility for up to one (1) remote workday per week may be permitted, subject to business needs and departmental guidelines.
• Perform core job responsibilities through regular in-person collaboration, including participation in meetings, team discussions, and cross-functional coordination.
• Collaborate with fellow team members and leadership in a shared work environment to support innovation and timely decision-making, problem-solving, and operational effectiveness.
• Maintain a consistent on-site presence to support and respond to day-to-day business needs, including attendance of scheduled meetings and real-time collaboration as needed to ensure alignment of department and company priorities.
• Meet regularly with manager in-person to align on workload, priorities, performance, and ongoing professional development.

Qualifications

• High School diploma or general education degree (GED) required.
• College degree strongly preferred.
• One or more years of related customer service experience required.
• Must be able to read, write, speak, and understand both English and Spanish fluently to effectively communicate with customers, vendors, and internal team members in one-on-one and small group situations.
• Applicants must possess strong communication skills, both verbal and written.
• Must be able to multitask and possess strong organizational skills.
• Willing to work in a fast-paced work environment where daily call volume could exceed 100.
• Previous parts and cabinetry knowledge, preferred.
• JDE, Parts Inquiry and Microsoft Office Applications experience, preferred.

The hours for this position are 8:30am - 5:00pm, Monday through Friday.

We are proud to be an Equal Opportunity Employer.

Company-paid background check required upon hire.