Bilingual Parts Specialist: Customer Service & Tech Support

O'Reilly Auto Parts; Marshall (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

401k

Medical, Dental, & Vision Insurance

Paid Time Off

Stock Purchase Plan

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to greet customers, assist with merchandise, and support store management with daily tasks. Bilingual candidates are encouraged to apply and will help serve both retail and installer customers.

Responsibilities include cash handling, processing transactions, returns, and answering phones per company policy. The role emphasizes high-quality customer service and team collaboration in a fast-paced store setting.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in store at the same time.

Responsibilities

• Greet customers and assist with merchandise selection.
• Serve professional customers with accuracy and efficiency.
• Handle cash, checks, and card transactions while following policy.
• Process exchanges and returns for credit per policy.
• Address customer complaints in a friendly manner.
• Perform daily store tasks including stocking and planogram updates.

Skills

Customer service

Multitasking

Alphanumeric matching

Education

ASE certification

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to greet customers, assist with merchandise, and support store management with daily tasks. Bilingual candidates are encouraged to apply and will help serve both retail and installer customers.

Responsibilities include cash handling, processing transactions, returns, and answering phones per company policy. The role emphasizes high-quality customer service and team collaboration in a fast-paced store setting.