Bilingual Parts & Customer Service Specialist

O'Reilly Auto Parts; Lake Park (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions from

Medical, Dental, Vision insurance

Tuition educational assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is hiring a Parts Specialist to provide outstanding service to retail and installer customers in-store and over the phone. The role supports store management, with bilingual candidates encouraged to apply and opportunities for growth within the company.

Responsibilities include greeting customers, assisting with merchandise, handling cash and card transactions, processing returns, and maintaining shelves and planograms after training.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet customers and assist in merchandise selection.
• Assist managers and installer service specialists as needed.
• Handle cash, process credit card transactions, and make change.
• Process exchanges and returns per company policies.
• Address and resolve customer complaints.
• Perform stock updates, freight reception, and fronting shelves.

Skills

Customer service

Multitasking

Spanish language

Alphanumeric matching

Education

ASE certification

Tools

Weatherly index system

Job description

O'Reilly Auto Parts is hiring a Parts Specialist to provide outstanding service to retail and installer customers in-store and over the phone. The role supports store management, with bilingual candidates encouraged to apply and opportunities for growth within the company.

Responsibilities include greeting customers, assisting with merchandise, handling cash and card transactions, processing returns, and maintaining shelves and planograms after training.