Bilingual Parts Specialist — Customer Service Pro

O'Reilly Auto Parts; New Waverly (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, dental, & vision insurance

Paid time off

Tuition assistance

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high levels of service to retail and installer customers and support store management. Bilingual candidates are encouraged to apply, and training on company programs will be provided.

You will greet customers, assist with parts selection, handle transactions, and process exchanges while maintaining planograms and stocking. ASE certification and Spanish language ability are highly valued.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.
• Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service.
• ASE certification.

Responsibilities

• Greet customers warmly and assist in selecting merchandise.
• Promote company service programs and related selling.
• Handle cash, checks, and credit card transactions securely.
• Process exchanges and returns per policy.
• Resolve customer complaints, assist with planogram updates and stocking.
• Perform in-store services and basic vehicle checks as trained.
• Drive a delivery vehicle when required and safe.
• Complete required company training.

Skills

Customer Service

Multitasking

Alphanumeric Matching

Spanish language

Bilingual encouraged

Education

ASE Certification

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high levels of service to retail and installer customers and support store management. Bilingual candidates are encouraged to apply, and training on company programs will be provided.

You will greet customers, assist with parts selection, handle transactions, and process exchanges while maintaining planograms and stocking. ASE certification and Spanish language ability are highly valued.