Bilingual Parts & Customer Service Specialist

O'Reilly Auto Parts; Mexico (IN); In loco; USD 28.000 - 38.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive Wages

Paid Time Off

401k with Employer Contributions

Health Insurance

Career Growth Opportunities

Descrizione del lavoro

O'Reilly Auto Parts is seeking a Parts Specialist to provide high-level service to retail and installer customers, with support to store management. Bilingual candidates are encouraged to apply and may assist with professional customer needs, phone inquiries, and cash handling.

Responsibilities include greeting customers, processing transactions, exchanges, returns, and maintaining stock and planograms. ASE certification and Spanish language skills are valued assets for this role.

Competenze

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.
• Fluency in Spanish is highly desired and beneficial.

Mansioni

• Greet customers and assist them in selecting merchandise.
• Assist managers and installers with professional customers as needed.
• Handle cash, credit, exchanges and returns per policy.
• Provide phone support and order lookups, including price quotes and related items.
• Perform store operations such as stocking, planogram updates, and basic maintenance.

Conoscenze

Alphanumeric matching

Customer service excellence

Multitasking

Bilingual Spanish (desired)

Formazione

ASE certification

Descrizione del lavoro

O'Reilly Auto Parts is seeking a Parts Specialist to provide high-level service to retail and installer customers, with support to store management. Bilingual candidates are encouraged to apply and may assist with professional customer needs, phone inquiries, and cash handling.

Responsibilities include greeting customers, processing transactions, exchanges, returns, and maintaining stock and planograms. ASE certification and Spanish language skills are valued assets for this role.