Bilingual Parts Specialist - Customer Service Pro

O'Reilly Auto Parts; Helena (MT); On-site; USD 32,000 - 42,000; Full time

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers while supporting store management with assigned tasks. Bilingual candidates are encouraged to apply, especially Spanish speakers.

The role involves greeting customers, assisting with merchandise, handling cash, processing returns, and performing in-store services and basic maintenance. Occasional deliveries may be required.

Qualifications

• Must provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers in-store and on the phone.
• Bilingual candidates encouraged to apply, Spanish is highly desired.

Responsibilities

• Greet customers and assist them in selecting merchandise.
• Promote customer service programs and related selling.
• Assist professional customers and service specialists as needed.
• Handle cashier duties, including cash/drawer security and credit card processing.
• Process exchanges/returns according to policy and resolve complaints.
• Support store operations: stock, planograms, and inventory tasks.
• Perform in-store services and handling of basic maintenance tasks.
• Drive a delivery vehicle when needed per business requirements.

Skills

Customer service

Multitasking

Bilingual Spanish

Tools

POS system

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers while supporting store management with assigned tasks. Bilingual candidates are encouraged to apply, especially Spanish speakers.

The role involves greeting customers, assisting with merchandise, handling cash, processing returns, and performing in-store services and basic maintenance. Occasional deliveries may be required.