Bilingual Parts Specialist — Customer Service Pro

O'Reilly Auto Parts; Georgia; On-site; USD 2,066,000 - 2,893,000; Full time

Benefits offered by this job

401k with employer contributions

Health insurance

Dental & Vision insurance

Paid time off

Tuition assistance

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to provide high level service to retail and installer customers. The role supports store management and promotes company service programs.

Bilingual candidates are encouraged to apply and you may assist with various in-store tasks and daily operations. This position requires friendly customer interaction, accurate cash handling, and the ability to multitask across phone and in-store inquiries.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly, and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet and assist retail and installer customers with product selection and service.
• Support store management and installers with assigned tasks to ensure smooth operations.
• Handle cash, checks, and credit card transactions securely and accurately.
• Process exchanges and returns for credit per policy.
• Respond to customer complaints in a positive, solution-oriented manner.
• Assist with maintenance tasks such as stocking shelves, planograms, and shop cleanliness.

Skills

Customer service

Multitasking

Alphanumeric matching

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to provide high level service to retail and installer customers. The role supports store management and promotes company service programs.

Bilingual candidates are encouraged to apply and you may assist with various in-store tasks and daily operations. This position requires friendly customer interaction, accurate cash handling, and the ability to multitask across phone and in-store inquiries.