Bilingual Parts Specialist — Customer Service Pro

O'Reilly Automotive Stores, Inc.; Cartersville (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k with employer contributions

Day-one medical, dental, vision

Wellbeing programs

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers. The role supports store management and participates in daily operations, including cash handling and returns.

Qualifications include strong customer service, multitasking, and familiarity with automotive parts. Bilingual ability (Spanish) is encouraged to apply. Comprehensive benefits start on day one.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must multitask; handle store and phone customers simultaneously.
• Spanish language skills are highly desirable.

Responsibilities

• Greet customers and assist with merchandise selection.
• Promote and follow company customer service programs.
• Assist professional customers and installers as needed.
• Process returns and exchanges per policy.
• Handle cash, checks, and card transactions securely.

Skills

Alphanumeric matching

Customer service

Multitasking

Spanish language

Education

Automotive ASE certification

Tools

Weatherly index system

Automotive parts catalog

Job description

O’Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers. The role supports store management and participates in daily operations, including cash handling and returns.

Qualifications include strong customer service, multitasking, and familiarity with automotive parts. Bilingual ability (Spanish) is encouraged to apply. Comprehensive benefits start on day one.