Bilingual Parts Specialist & Customer Service Pro

O'Reilly Auto Parts; Ballinger (TX); On-site; USD 1,929,000 - 2,755,000; Full time

Job summary

O’Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers and to assist store management with assigned tasks. Bilingual candidates are encouraged to apply and you may support a range of duties from cashiering to in-store service.

The role emphasizes fast, friendly customer interactions, accurate cash handling, and participation in stock updates and planograms. Training and potential on-site services are part of daily operations.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet retail/walk-in customers and assist with merchandise selection.
• Support store management and installer service specialists as needed.
• Process cash, checks, and credit card transactions accurately.
• Handle exchanges and returns per policy and provide credit.
• Resolve customer complaints amicably and professionally.
• Assist with stock updates, planograming, and daily operations.
• Perform in-store services (e.g., install wipers, test batteries) as trained.
• Occasionally drive a delivery vehicle when needed.

Skills

Outstanding customer service

Multitasking

Phone and in-store service

Alphanumeric matching

Education

ASE certification

Job description

O’Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers and to assist store management with assigned tasks. Bilingual candidates are encouraged to apply and you may support a range of duties from cashiering to in-store service.

The role emphasizes fast, friendly customer interactions, accurate cash handling, and participation in stock updates and planograms. Training and potential on-site services are part of daily operations.