Bilingual Parts Specialist: Customer Service & Growth

O'Reilly Auto Parts; Grimes (IA); On-site; USD 19,000 - 28,000; Full time

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to provide high level service to retail and installer customers and to support store management in completing assigned tasks.

The role involves welcoming customers, looking up parts, quoting prices, promoting loyalty programs, handling cash and credit transactions, processing returns, and assisting with stocking, planograms, and daily store operations. Bilingual candidates encouraged, with Spanish preferred.

Qualifications

• Must provide outstanding, friendly and professional customer service.
• Must multitask, handling customers on the phone and in-store.
• Must be able to quickly match alphanumeric sequences.
• Familiarity with automotive parts is desirable.

Responsibilities

• Greet customers and assist them in selecting merchandise.
• Promote and apply company customer service programs.
• Assist with cash handling, receipts, and returns.
• Maintain stock, planograms, and store cleanliness.
• Provide in-store services as trained.

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to provide high level service to retail and installer customers and to support store management in completing assigned tasks.

The role involves welcoming customers, looking up parts, quoting prices, promoting loyalty programs, handling cash and credit transactions, processing returns, and assisting with stocking, planograms, and daily store operations. Bilingual candidates encouraged, with Spanish preferred.