Bilingual Parts Specialist & Customer Service

O'Reilly Auto Parts; Douglasville (AL); In loco; USD 32.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive wages

401k with employer contributions start

Medical, dental, vision insurance

Wellbeing programs

Tuition assistance

Career growth opportunities

Descrizione del lavoro

O'Reilly Auto Parts is seeking a Parts Specialist to provide high-level service to retail and installer customers. The role supports store management and may involve servicing professional customers, processing payments, handling exchanges, and contributing to stocking and merchandising tasks.

Bilingual candidates are encouraged to apply. The position involves in-store customer interactions, phone support, and occasional delivery duties, with opportunities for growth within the company.

Competenze

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly and professional customer service.
• Must multitask, handling customers on the phone and in the store at the same time.
• Fluency in multiple languages (Spanish is highly desired).
• ASE certification is preferred.

Mansioni

• Greet customers and assist with merchandise selection.
• Provide excellent service to customers calling the store by phone.
• Process exchanges and returns for credit per policy.
• Maintain cash drawer and process payments securely.
• Perform store operations tasks (stocking, planogram updates, freight handling).
• Assist with in-store services (wipers, batteries, diagnostics as applicable).
• Occasionally drive a delivery vehicle when needed.
• All other duties as assigned.

Conoscenze

Customer service

Bilingual

Multitasking

Alphanumeric matching

Formazione

ASE certification

Strumenti

Weatherly index system

Descrizione del lavoro

O'Reilly Auto Parts is seeking a Parts Specialist to provide high-level service to retail and installer customers. The role supports store management and may involve servicing professional customers, processing payments, handling exchanges, and contributing to stocking and merchandising tasks.

Bilingual candidates are encouraged to apply. The position involves in-store customer interactions, phone support, and occasional delivery duties, with opportunities for growth within the company.