Bilingual Parts Specialist — Customer Service & Auto Tech Support

O'Reilly Auto Parts; Shenandoah (IA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401k with employer contributions

Medical, Dental, Vision Insurance

Paid Time Off

Education assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to both retail and installer customers and support store management with daily tasks.

The role emphasizes greeting customers, assisting with merchandise selection, handling cash and returns, and providing accurate price quotes while upholding company programs like Hi-5 and the Low-Price Guarantee. Bilingual candidates are encouraged to apply.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet retail/walk-in customers in a friendly, courteous manner and assist them in selecting merchandise.
• Assist managers and installers in serving professional customers as needed.
• Answer store phone calls per company policy, look up parts and quote prices, and offer related items and Low-Price Guarantee.

Skills

Customer service

Multitasking

Bilingual (Spanish)

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to both retail and installer customers and support store management with daily tasks.

The role emphasizes greeting customers, assisting with merchandise selection, handling cash and returns, and providing accurate price quotes while upholding company programs like Hi-5 and the Low-Price Guarantee. Bilingual candidates are encouraged to apply.