Bilingual Parts Specialist — Customer Champion

O'Reilly Auto Parts; Matthews (NC); On-site; USD 30,000 - 45,000; Full time

Job summary

O'Reilly Auto Parts in Matthews, NC is seeking a Parts Specialist to provide retail and installer customers with a high level of service and to assist store management in completing tasks.

You will greet customers, look up parts, quote prices, process transactions, handle exchanges, resolve complaints, assist with stock, and perform in-store services including occasional deliveries as needed.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Follow and promote all company customer service programs and related selling.
• Greet retail/walk-in customers and assist them in selecting merchandise.
• Assist managers and installer service specialists with professional customers as needed.
• Complete assigned company training relevant to the position.
• Answer store phone calls, lookup parts, quote prices, and offer the Low-Price Guarantee.

Skills

Customer service

Multitasking

Alphanumeric matching

Job description

O'Reilly Auto Parts in Matthews, NC is seeking a Parts Specialist to provide retail and installer customers with a high level of service and to assist store management in completing tasks.

You will greet customers, look up parts, quote prices, process transactions, handle exchanges, resolve complaints, assist with stock, and perform in-store services including occasional deliveries as needed.