Bilingual Automotive Parts Specialist

O'Reilly Auto Parts; Cleveland (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

401k with Employer Contributions

Tuition Educational Assistance

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to deliver outstanding customer service to retail and installer customers at our North Carolina store. You will assist with merchandise selection, handle cash transactions, and support store operations while promoting company service programs.

The role emphasizes friendly interactions, multitasking across in-store and phone duties, and adherence to policies. Bilingual candidates are encouraged to apply and grow within our organization.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must multitask between phone and in-store interactions.

Responsibilities

• Greet retail/walk-in customers and assist them in merchandise selection.
• Assist managers and installer service specialists for professional customers.
• Process cash/credit transactions accurately and securely.
• Handle exchanges and returns per company policies.
• Address and resolve customer complaints in a friendly manner.
• Support daily store operations and maintain image standards.
• Perform in-store services (e.g., install wipers, test batteries) where allowed.

Skills

Customer service

Multitasking

Alphanumeric matching

Bilingual

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to deliver outstanding customer service to retail and installer customers at our North Carolina store. You will assist with merchandise selection, handle cash transactions, and support store operations while promoting company service programs.

The role emphasizes friendly interactions, multitasking across in-store and phone duties, and adherence to policies. Bilingual candidates are encouraged to apply and grow within our organization.