Parts Specialist: Customer Service & Auto Care Expert

O'Reilly Auto Parts; Durham (NC); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k with employer contributions

Medical, dental, vision

Tuition assistance

Career growth

Job summary

O'Reilly Auto Parts in Durham, NC is seeking a Parts Specialist to deliver high level service to retail and installer customers and to support store management. You will greet customers, assist with merchandise, and participate in store image updates and daily operations.

Bilingual candidates are encouraged to apply; training will be provided, and you will handle cash, returns, and assist with other store services as needed.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must multitask handling customers in-store and on the phone.
• Spanish language skills are highly desired.

Responsibilities

• Greet customers and assist in selecting merchandise.
• Support installers and store management in daily tasks.
• Process exchanges/returns and handle payments accurately.
• Address and resolve customer complaints promptly.
• Perform in-store services and basic equipment operation after training.
• Drive deliveries as needed and safe driving is required.

Skills

Customer service

Multitasking

Alphanumeric matching

Bilingual (Spanish)

Education

ASE certification

Job description

O'Reilly Auto Parts in Durham, NC is seeking a Parts Specialist to deliver high level service to retail and installer customers and to support store management. You will greet customers, assist with merchandise, and participate in store image updates and daily operations.

Bilingual candidates are encouraged to apply; training will be provided, and you will handle cash, returns, and assist with other store services as needed.