Bilingual Parts Specialist - Auto Parts & Service

O'Reilly Auto Parts; Walnut Cove (NC); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions from

Medical, dental, vision insurance

Job summary

O’Reilly Auto Parts in Walnut Cove, NC is looking for a Parts Specialist to deliver high levels of customer service to retail and installer customers. The role supports store management and involves assisting customers, processing transactions, and performing stock and service tasks.

Bilingual candidates are encouraged to apply. The position emphasizes friendly, professional service, multitasking between phone and in-store interactions, and familiarity with automotive parts and sales.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.
• Familiar with automotive parts and sales/service (desired).
• ASE certification (desired).
• Fluency in multiple languages (Spanish highly desired).

Responsibilities

• Follow and promote all company customer service programs (Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.).
• Promptly greet retail/walk-in customers and assist them in selecting merchandise.
• Assist managers and/or installer service specialists in serving professional customers as needed.
• Provide excellent service to customers calling the store by answering calls and quoting prices.
• Process exchanges and returns and handle cash/credit transactions.
• Address and resolve customer complaints in a friendly manner.
• Assist with stock updates, planogram compliance, and shelf replenishment.
• Perform in-store services and light maintenance as trained.

Skills

Alphanumeric matching

Customer service

Multitasking

Bilingual (Spanish)

Education

ASE certification

Job description

O’Reilly Auto Parts in Walnut Cove, NC is looking for a Parts Specialist to deliver high levels of customer service to retail and installer customers. The role supports store management and involves assisting customers, processing transactions, and performing stock and service tasks.

Bilingual candidates are encouraged to apply. The position emphasizes friendly, professional service, multitasking between phone and in-store interactions, and familiarity with automotive parts and sales.