Bilingual Parts & Customer Service Specialist

O'Reilly Auto Parts; Winston-Salem (NC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

Paid Time Off

401k with employer contributions

Health/Dental/Vision Insurance

Tuition assistance

Job summary

O'Reilly Auto Parts in Winston-Salem, NC is seeking a Parts Specialist who delivers high‑level service to retail and installer customers. You will greet customers, help them select merchandise, process transactions, and support store management with daily tasks.

Bilingual candidates are encouraged to apply and may assist with professional customer needs. The role covers stocking, returns, price lookups, and operating the cash drawer, with training on store services.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must multitask, handling customers on the phone and in-store at the same time.

Responsibilities

• Greet customers and assist in selecting merchandise.
• Assist managers and installer service specialists for professional customers.
• Process exchanges and returns for credit according to policy.
• Answer store phone calls, look up parts and quote prices.
• Maintain cash drawer, process cash, checks and card transactions.
• Assist with stocking, planogram updates, and daily operational tasks.
• Provide in-store services (e.g., wipers, batteries) as trained.

Skills

Customer service

Multitasking

Phone handling

Tools

POS system

Job description

O'Reilly Auto Parts in Winston-Salem, NC is seeking a Parts Specialist who delivers high‑level service to retail and installer customers. You will greet customers, help them select merchandise, process transactions, and support store management with daily tasks.

Bilingual candidates are encouraged to apply and may assist with professional customer needs. The role covers stocking, returns, price lookups, and operating the cash drawer, with training on store services.