Bilingual Parts & Customer Service Specialist - Growth Path

O'Reilly Auto Parts; Inkster (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Paid Time Off

401(k) with employer contributions

Medical, dental, vision insurance

Employee health/wellbeing programs

Tuition assistance

Career growth opportunities

Job summary

O\'Reilly Auto Parts is seeking a Parts Specialist to deliver high level service to retail and installer customers. The role supports store management, engages bilingual candidates, and promotes core service programs.

You will greet customers, assist with merchandise, process payments, and handle exchanges in line with policy. Candidates with automotive knowledge, ASE certification, and multilingual abilities are encouraged to apply.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet customers and assist them in selecting merchandise.
• Assist managers and installer service specialists as needed.
• Handle phone inquiries, lookup parts, and quote prices per policy.
• Process exchanges/returns and manage cash transactions.

Skills

Alphanumeric Matching

Customer Service

Multitasking

Education

ASE Certification

Tools

Weatherly Index System

Job description

O\'Reilly Auto Parts is seeking a Parts Specialist to deliver high level service to retail and installer customers. The role supports store management, engages bilingual candidates, and promotes core service programs.

You will greet customers, assist with merchandise, process payments, and handle exchanges in line with policy. Candidates with automotive knowledge, ASE certification, and multilingual abilities are encouraged to apply.