Bilingual Parts Specialist - Customer Service & Growth

O'Reilly Auto Parts; Buhl (ID); Sur place; USD 25 000 - 30 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision Insurance

401(k) with Employer Contributions

Paid Time Off

Tuition Assistance Programs

Résumé du poste

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high levels of service to retail and installer customers. The role supports store management and fulfills daily tasks including customer assistance, cash handling, and basic in-store services where permitted by law.

Bilingual candidates are encouraged to apply, and candidates should be prepared to promote company programs and handle inquiries via phone and in-store interactions.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsabilités

• Greet customers and assist in merchandise selection.
• Promote customer service programs (Hi-5, Low Price Guarantee, Rock the Call).
• Assist professional customers and installers as needed.
• Respond to store phone inquiries and lookup parts/prices.
• Process exchanges/returns per policy.
• Handle cash drawer, cash/credit transactions, and receipt accuracy.
• Maintain planogram updates, stocking, and store cleanliness.
• Perform in-store services and basic vehicle-related tasks where allowed by law.
• Occasionally drive a delivery vehicle if business needs require.

Connaissances

Alphanumeric matching

Customer service

Multitasking

Description du poste

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high levels of service to retail and installer customers. The role supports store management and fulfills daily tasks including customer assistance, cash handling, and basic in-store services where permitted by law.

Bilingual candidates are encouraged to apply, and candidates should be prepared to promote company programs and handle inquiries via phone and in-store interactions.