Bilingual Parts Specialist — Customer Champion & Growth Path

O'Reilly Auto Parts; Pinebluff (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive wages

401k from day one

Medical, dental, vision insurance

Paid time off

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers and to support store management with daily tasks. Emphasis on greeting customers, assisting with merchandise selection, and handling transactions with accuracy.

Bilingual candidates are encouraged to apply and training will be provided. Responsibilities include answering store calls, quoting prices, related selling, returns processing, and maintaining inventory and planograms.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet customers and assist in selecting merchandise.
• Support professional customers and installers as needed.
• Handle cash sales, returns, and exchanges per policy.
• Answer store phone calls and provide quotes and upsell items.
• Maintain cash drawer and process credit card transactions.

Skills

Alphanumeric matching

Customer service

Multitasking

Education

ASE certification

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers and to support store management with daily tasks. Emphasis on greeting customers, assisting with merchandise selection, and handling transactions with accuracy.

Bilingual candidates are encouraged to apply and training will be provided. Responsibilities include answering store calls, quoting prices, related selling, returns processing, and maintaining inventory and planograms.