Bilingual Paint Sales & Service Specialist

Sherwin-Williams; Sterling (VA); On-site; USD 30,000 - 42,000; Full time

Job summary

Sherwin-Williams in Sterling, VA is seeking a Customer Service Specialist to help wholesale and retail customers by assessing needs, answering questions about products, and recommending optimal solutions. The role emphasizes ensuring high customer satisfaction and meeting store sales goals.

The position is based at Store #2808, 21430 Cedar Dr, Sterling, VA 20164, with duties spanning sales transactions, product stocking, and delivering excellent service while maintaining store standards.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the United States without sponsorship currently or in the future
• Must be able to read, write, comprehend, and communicate in English
• Must be able to read, write, comprehend, and communicate in Spanish
• Must have a valid, unrestricted Driver's License
• Must be willing to work evenings and weekends

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

Customer service

Sales

Bilingual English/Spanish

Education

High School diploma or GED

Job description

Sherwin-Williams in Sterling, VA is seeking a Customer Service Specialist to help wholesale and retail customers by assessing needs, answering questions about products, and recommending optimal solutions. The role emphasizes ensuring high customer satisfaction and meeting store sales goals.

The position is based at Store #2808, 21430 Cedar Dr, Sterling, VA 20164, with duties spanning sales transactions, product stocking, and delivering excellent service while maintaining store standards.