Bilingual Paint & Customer Service Specialist

The Sherwin-Williams Company; Washington (District of Columbia); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health benefits (medical, dental, and視

Dental and vision coverage

Flexible Spending Accounts (FSAs)

Paid time away, including parental and

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist to support wholesale and retail customers at Store #723924 in Washington, DC. The role focuses on understanding customer needs, recommending products, processing sales, and ensuring high client satisfaction while meeting store sales goals.

Responsibilities include in-person and phone assistance, product tinting and mixing, inventory upkeep, and collaboration with delivery teams.

Qualifications

• Must be at least 18 years old.
• Legally authorized to work in the United States without sponsorship.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver's License.
• Must be able to lift up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and in line with policies.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays.
• Load/unload delivery trucks.
• Assist in deliveries as needed.
• Maintain in-stock and presentable condition in assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales skills

Bilingual English/Spanish

Cash handling

Communication

Education

High School diploma or GED

Tools

POS system

Tinting equipment

Delivery coordination tools

Job description

The Sherwin-Williams Company is seeking a Customer Service Specialist to support wholesale and retail customers at Store #723924 in Washington, DC. The role focuses on understanding customer needs, recommending products, processing sales, and ensuring high client satisfaction while meeting store sales goals.

Responsibilities include in-person and phone assistance, product tinting and mixing, inventory upkeep, and collaboration with delivery teams.