Bilingual Paint & Customer Service Specialist

The Sherwin-Williams Company; Tolleson (AZ); On-site; USD 21,000 - 28,000; Full time

Job summary

The Sherwin-Williams Company in Tolleson, AZ is seeking a Customer Service Specialist to assist customers in person and over the phone, determine needs, and present suitable paint and related products.

This full-time position requires bilingual English/Spanish communication, a valid driver's license, and the ability to lift up to 70 lbs. The role emphasizes high-quality service and achieving sales goals while maintaining store standards.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the United States without visa sponsorship now or in the future.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver's License.
• Must be able to lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work evenings and weekends.
• If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal.
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Bilingual English/Spanish

Education

High School diploma or GED

Job description

The Sherwin-Williams Company in Tolleson, AZ is seeking a Customer Service Specialist to assist customers in person and over the phone, determine needs, and present suitable paint and related products.

This full-time position requires bilingual English/Spanish communication, a valid driver's license, and the ability to lift up to 70 lbs. The role emphasizes high-quality service and achieving sales goals while maintaining store standards.